How can we help?
Browse our FAQ below, or reach out directly — we typically respond within 24 hours.
Getting Started
How do I pair with my partner?
After signing up, go to your Profile tab and tap "Invite Partner." Share the 6-character invite code with your partner. When they enter it in their app, you'll be linked as a couple and can start using all the shared features.
My partner and I are on different phones. Can we still use DinnerSync?
Yes — that's exactly how it works. You each swipe on your own device, completely independently. Simmer matches you in real-time and notifies you both when you agree.
Can I use Simmer if I'm not currently in a relationship?
Absolutely. Many features work solo, and you can use Simmer to plan ahead. Some features like DinnerSync require a partner pairing, but agents like Date Night, Gift, and Travel work great on their own.
DinnerSync
How does DinnerSync work?
Both you and your partner open a DinnerSync session. You each swipe right on meals you'd want to eat and left on ones you wouldn't. When you both swipe right on the same item, it's a match — and Simmer tells you both at the same time.
Who decides what meals appear?
Simmer curates options based on your combined food preferences, dietary restrictions, and previous match history. The more you use it, the better the suggestions get.
We never seem to match on anything. What's wrong?
Try updating your food preferences in your profile — especially dietary restrictions and cuisine preferences. If your tastes are very different, Simmer will surface more middle-ground options over time.
Account & Billing
How do I cancel my Premium subscription?
Subscriptions are managed through the App Store. Go to your iPhone's subscription settings and cancel from there. Your Premium access continues until the end of the billing period.
I was charged but my app still shows Free.
Try going to Me → Settings → Restore Purchases in the app. If that doesn't resolve it, contact us at [email protected] with your order confirmation number.
How do I delete my account?
Go to Me → Settings → Delete Account in the app. This permanently deletes your profile, couple data, and all memories. This action cannot be undone.
Privacy & Data
Does Simmer read our conversations?
Your chat messages with AI agents are sent to our AI provider to generate responses. We don't use them to train AI models, and we don't sell or share your conversation data. See our Privacy Policy for full details.
Can I export my data?
Data export is coming soon. In the meantime, you can screenshot or manually copy important memories and entries from the app.
Didn't find your answer?
Send us a message and we'll get back to you within one business day.
Email Support